FAQs

-214-233-6195 or by email at info@powerhandz.com.

- Simply visit https://shop.powerhandz.com/ then choose your sport on the left.

- Thank you for contacting POWERHANDZ. We truly appreciate your interest in partnering. Please contact our Affiliate Department directly at partners@powerhandz.com

- Please visit https://powerhandz.com/affiliates/ for more information.

- Yes, you will receive a 15% discount on purchases made for Affiliates to use in demos and a 10% discount for your followers using a unique coupon code.

- Please check your spam/junk folder.

- We are sorry to see you go, simply click the unsubscribe link at the bottom of the email.

- In Order to Receive a Refund, Products Must Also Be Accompanied With Proof Of Purchase (Receipt or Order Number). Opened Packages, Worn Items Or Items Not Accompanied With A Proof Of Purchase Will Receive No Credit. POWERHANDZ Inc.: Will Not Be Responsible For Shipping Charges on Returns And Or Exchanges. 

- We will reship it to you, as we would reach out once it was returned to the fulfillment center.

- As long as the other item is the same price: Please ship the item, unused with tags attached to the address below in a flat rate box and make sure to enclose a note explaining the reason for your exchange, don’t forget to include the replacement size requested. Oz Fulfillment Attention: POWERHANDZ Exchange 11212 Indian Trail Dallas, Texas 75229 Next, use the link here to pay the $10 shipping charge for the exchange product here: https://shop.powerhandz.com/products/return-shipping Once we have received your returned product, as well as the shipping payment, we will get the new item out to you right away. We will also send a confirmation email once your new item has shipped. Thank you for supporting our products and please let us know if we can be of any further assistance.

-We are so sorry to hear that your package did not arrive. Using your tracking information, contact your local post office to let the USPS know you never received your shipment and to begin the claims process, then send us the claim number. Thank you for your help with this matter and we will help you work with the USPS to get it resolved ASAP. We look forward to your prompt response and we are here to help. https://www.usps.com/help/claims.htm

- Please check the tracking information in your shipping confirmation email.

- By weight and destination.

- It normally takes 24 hours to process the order and it can take anywhere from 3-5+ business days to arrive once shipped.

- If the orders have not been shipped, we can accommodate that request, please reach out to customer service directly.

- It normally takes 24 hours to process the order of in stock items and it can take anywhere from 3-5+ business days to arrive once shipped.

- Please note there may be a 24 hour delay for the USPS to update the tracking once it is on the way to your destination.

- Yes.t normally takes 24 hours to process the order of in stock items and it can take anywhere from 3-5+ business days to arrive once shipped

- Yes.

- No, not once it has been shipped.

- It depends on your country’s policies.

- Please refer to your tracking information for the most up to date status on your order.

- Please check the tracking information in your shipping confirmation email.

- We are so sorry to hear that your package did not arrive. Using your tracking information, contact your local post office to let the USPS know you never received your shipment and to begin the claims process, then send us the claim number. Thank you for your help with this matter and we will help you work with the USPS to get it resolved ASAP. We look forward to your prompt response and we are here to help. https://www.usps.com/help/claims.htm

- Yes, as long as you supply their information as the shipping address at checkout.

- Yes, we proudly ship internationally using USPS Priority Mail. Once you have added all items to your cart, your shipping options will be calculated before checkout is complete if we are able to ship to your country.

- Yes, we do ship to FPO addresses.

- Please check the tracking information in your shipping confirmation email.

- We will reship it to you, as we would reach out once it was returned to the fulfillment center.

- Please check the tracking information in your shipping confirmation email.

- Please find all return information below and let us know if we can be of further assistance: Please ship the item, unused with tags attached to the address below in a flat rate box and make sure to enclose a note explaining the reason for your return. Oz Fulfillment Attention: POWERHANDZ Returns 11212 Indian Trail Dallas, Texas 75229 Once we receive your returned product, we will proceed in processing your refund to the method of payment used for your purchase.

- If your order has not been shipped, yes, changes and cancellations can be made.

- If your order has not been shipped, yes, changes can be made.

- If your order has not been shipped, yes, changes can be made.

 - If your order has not been shipped, yes, cancellations can be made.

- Please reach out to customer service directly.

- Please reach out to customer service directly.

- Please reach out to customer service directly.

- Please reach out to customer service directly at info@powerhandz.com.

- Please reach out to customer service directly at info@powerhandz.com.

- Please reach out to customer service directly at info@powerhandz.com.

- Yes, please reach out to customer service directly at info@powerhandz.com.

- Yes, please follow us on social media.

- Our products are available online on our website as well as on Amazon, Walmart, Target and Eastbay.

- In order to determine the best size for you, measure your hand from the top of the middle finger to the bottom of the wrist and compare to our sizing chart listed in the photo gallery for the gloves. If you are in between sizes, we suggest going a size up.

- In order to determine the best size for you, please refer to the size chart in the listing on our website.

- We accept VISA, MasterCard, American Express, Discover, PayPal (credit card and checking account payments), ZipPay and POWERHANDZ gift cards.

-  Zip Pay allows you to pay the first installment upfront and the rest over 6 weeks.

- Yes.

- It has expired, it is not for an item in your cart or you have already used it on a previous order.

- No.

- No, not at this time.

- Select PayPal at checkout when making your payment.

- Yes, we offer affiliate discounts.

- Yes, it will be created when you complete the checkout process.

- If it is within two weeks of the purchase.